Yubia Mendoza
Albuquerque,NM
Summary
Accomplished Banquet Events Manager with a proven track record at El Patron Restaurant, enhancing event execution and client satisfaction through expert event planning and exceptional guest relations. Spearheaded menu development and optimized venue setups, significantly increasing efficiency and repeat business. Skilled in team management and continuous improvement, ensuring top-notch service and operational excellence. Agile and adaptable staff leader with stellar work history,. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Banquet Events Manager
El Patron Restaurant
- Optimized venue setup procedures leading to efficient room turnover times between events.
- Managed inventory control systems effectively reducing waste while maintaining desired stock levels.
- Spearheaded menu development in collaboration with culinary team members for diverse event offerings.
- Organized large-scale events such as weddings, corporate functions, fundraisers, and conferences.
- Developed customized event proposals, catering to unique client needs and preferences.
- Coordinated cross-functional teams, collaborating on successful event execution from start to finish.
- Contributed to increased client referrals through exceptional customer service practices.
- Increased repeat business by maintaining strong relationships with satisfied clients.
- Established consistent communication channels between staff members for better efficiency in operations.
- Maximized customer satisfaction by quickly addressing concerns or special requests during events.
- Trained and supervised banquet staff, fostering a professional work environment.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
Assistant Manager
El Patron Restaurant
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Server
El Patron Restaurant
03.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Olive Garden
02.2008 - 03.2012
Education
Hospitality And Tourism Associate Of Arts - Tourism And Hospitality
CNM Community College
Albuquerque, NM05.2015
Hospitality And Tourism Certificate - Tourism And Hospitality
CNM Community College
Albuquerque, NM12.2013
Skills
- Event Planning Expertise
- Guest Relations
- Food safety knowledge
- Team Management
- Continuous Improvement
Certification
Food Handlers Certificate.
Alchool Certificate
Languages
Spanish
Native or Bilingual
Timeline
Server
El Patron Restaurant
03.2012 - Current
Server
Olive Garden
02.2008 - 03.2012
Banquet Events Manager
El Patron Restaurant
Assistant Manager
El Patron Restaurant
Hospitality And Tourism Associate Of Arts - Tourism And Hospitality
CNM Community College
Hospitality And Tourism Certificate - Tourism And Hospitality
CNM Community College
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