Yuditt Alberto
Hudson ,United States
Summary
Accomplished Waitress Trainer at Applebee's Grill + Bar, I leveraged body language awareness and team motivation to enhance customer satisfaction and service efficiency. Demonstrated expertise in coaching and mentoring, significantly improving team dynamics and performance. Skilled in wine pairing, I contributed to a noticeable increase in dining experience quality, with a consistent customer satisfaction rate.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Applebee's Grill + Bar
10.2022 - 10.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
Fairfield Inn Marriott
10.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Holiday Inn Express Hotel
10.2020 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Mcdonalds
10.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Arlington High School
Lagrangeville, NYSkills
- Team motivation
- Body Language Awareness
- Wine Pairing Expertise
- Patience and Tact
- Role Modeling
- Energy and enthusiasm
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Waitress Trainer
Applebee's Grill + Bar
10.2022 - 10.2023
Front Desk Receptionist
Fairfield Inn Marriott
10.2021 - 10.2022
Front Desk Receptionist
Holiday Inn Express Hotel
10.2020 - 10.2021
Cashier
Mcdonalds
10.2018 - 10.2019
Diploma -
Arlington High School