YUDY PAOLA HERNANDEZ SALAZAR
Midland,TX
Summary
Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Strong teamwork orientation. Positive attitude and professional customer service skills. Detail oriented. Active listening skills and effective communication, including an openness to diverse input and feedback. Willing and able to follow instructions, positive attitude and professional customer service skill.
Overview
13
13
years of professional experience
Work History
Server
TKILAZ MEXICAN RESTAURANT
Midland, TX
11.2022 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Provide customer services, greet customers, and present menus; make food or drink suggestions based on their preferences.
- Take and serve drinks and food orders. Deliver checks, and collect payments.
Server Trainer
Terrazzita Mexican Restaurant
Midland, Texas
06.2024 - 11.2024
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Prepared and led food service training programs to teach staff various tasks.
- Facilitated group discussions about complex topics related to server systems.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Coached staff members on best practices for optimizing server performance levels.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
Servers Manager
TACO DIVINO
Midland, Texas
03.2019 - 03.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Trained employees on duties, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised employees through planning, assignments, and direction.
- Trained and acclimated new servers to restaurant's culture and operations.
- Inspected dining and serving areas for cleanliness and proper setup.
News Editor
RCN TELEVISION
Bogota, Colombia
02.2012 - 03.2020
- Consulted with management and editorial staff regarding placement and story development.
- Managed reporters, producers, and other team members to put out show.
- Attended press conferences or interviews in order to gather first-hand information about a particular topic or event.
- Organized special coverage projects such as series of articles or investigative reports.
- Monitored feeds from other news agencies to keep up to date on breaking news and current events.
- Wrote stories, articles, or newsletters for publication.
- Prepared, rewrote and edited copy to improve readability.
Education
COLLEGE PROFESSIONAL - Communications
MINUTO DE DIOS UNIVERSITY
BOGOTA, COLOMBIA09-2012
Some College (No Degree) - Journalism And Mass Communication
UNIVERSIDAD MINUTO DE DIOS
BOGOTA, COLOMBIA09-2012
Skills
- New employee mentoring
- Staff monitoring
- Strong leadership
- Employee orientations
- Effective time management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server Trainer
Terrazzita Mexican Restaurant
06.2024 - 11.2024
Server
TKILAZ MEXICAN RESTAURANT
11.2022 - Current
Servers Manager
TACO DIVINO
03.2019 - 03.2023
News Editor
RCN TELEVISION
02.2012 - 03.2020
COLLEGE PROFESSIONAL - Communications
MINUTO DE DIOS UNIVERSITY
Some College (No Degree) - Journalism And Mass Communication
UNIVERSIDAD MINUTO DE DIOS
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