Anna White
Lehigh Acres,FL
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Able to Maintain focus and positive attitude in stressful situations and high-volume environments. 5+ years of food service experience and 11+ years of customer service experience. My motto is fast, efficient, and exceptional service with a smile.
Overview
9
9
years of professional experience
Work History
Server
Chilis's Bar And Grill
04.2023 - Current
- One of the top servers at the busiest chili's is the nation.
- Trainer captain and Hope captain. Organized and encouraged team involvement in local drives in charity to improve the companies relationship with the community.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
Medical Assistant
Riverchase Dermatology and Cosmetic Surgery
10.2019 - 06.2023
- Triaged patients in a very fast past environment, seeing roughly 50 patients a day
- One of 4 certified trainers in the county, training roughly 50 MAs during my four years.
- Gathered necessary patient intake for the doctor
- Explained procedures and doctor orders with the patients, ensure they have no questions
- Prepared a sterile field for surgeries
- Assist in surgeries and homeostasis
- Wrote prescriptions and medication refills under the providers supervision
- Made phone calls going over biopsy results, lab orders and other medical testing with the patient.
Chiropractic Assistant
Dr. Mel Youngs Wellness Spa
01.2017 - 10.2019
- Lead chiropractic assistant. Responsible for all new hire training
- Patient intake, documentation patient’s chief complaint
- Reviewed patient’s chart advising the physician of all essential information
- Scribed in the room for the doctor accurately document patient’s diagnosis and treatment plan
- Understand multiple insurances and policy guidelines
- Performed therapies on patient, TENZ unit, ultrasound, spin machine, wobble chair and stretches
- Perform re-exams, tested patient’s range of motion and getting up to date medical history, ensuring it is safe to treat
- Reviewing at home stretches with patient ensuring they are doing them correctly
- Professional patient interaction.
Sever
Mimi's Cafe
03.2016 - 12.2017
- Educated guests on daily specials and appetizers, entrees, desserts, wines and limited time items
- Served food and beverages promptly with focused attention to customer needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Operated POS terminals to input orders, split bills and calculate totals
- Applied safe food handling and optimal cleaning strategies
- Executed cash and credit card transactions quickly and accurately
Sever
Chili's
12.2014 - 03.2016
- Delivered outstanding food and costumer services to guests
- Quickly and cheerfully addressed newly seated guests
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Ensured orders were delivered quickly and correctly for the kitchen
- I anticipated guests needs and accurately executed transactions, ether credit card or cash
- I was proficient in the POS system and strived for costumer happiness
- Calculated charges issued table checks and collected payments from customers.
Education
Physical Therapist Assistant -
Kieser University
Fort Myers, FL09.2024
Psychology -
Kaplan University
Davenport, IA01.2018
Medical Assisting -
Rasmussen College
Fort Myers, FL01.2017
General -
Riverdale High School
Fort Myers, FL01.2014
Skills
- Order Management
- Guest Engagement
- Food Safety Understanding
- Sales Techniques
- High-Volume Dining
- New Employee Mentoring
Additional Information - Prior Jobs
- Mugs N Jugs, Server, 2022, 2022
- Liberty Tax, Tax preparer, 2015, 2016
- United Ale House, Server, 2014, 2014
- Steak N Shake, Drive-Thru/Server, 2012, 2014
Timeline
Server
Chilis's Bar And Grill
04.2023 - Current
Medical Assistant
Riverchase Dermatology and Cosmetic Surgery
10.2019 - 06.2023
Chiropractic Assistant
Dr. Mel Youngs Wellness Spa
01.2017 - 10.2019
Sever
Mimi's Cafe
03.2016 - 12.2017
Sever
Chili's
12.2014 - 03.2016
Physical Therapist Assistant -
Kieser University
Psychology -
Kaplan University
Medical Assisting -
Rasmussen College
General -
Riverdale High School