Yugeyry Edrysa Johnson
Lake Mary,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Publix
01.2018 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Informed customers about special promotions and provided detailed information for various products.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
Customer Service Assistant
Grupo Medico Santa Ana
02.2012 - 04.2015
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and organized work environment to maintain customer safety.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Science - Medicinal And Pharmaceutical Chemistry
Universidad Tecnologica Utesa
Dominican Republic 01.2016
Certification
- Seminole County Sheriff's Office, Community Law Enforcement Academy - November 20,2019
Languages
English
Professional Working
Timeline
Customer Service Associate
Publix
01.2018 - Current
Customer Service Assistant
Grupo Medico Santa Ana
02.2012 - 04.2015
Associate of Science - Medicinal And Pharmaceutical Chemistry
Universidad Tecnologica Utesa
- Seminole County Sheriff's Office, Community Law Enforcement Academy - November 20,2019
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