Yukari Liang
Queens
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Skilled in HIPAA compliance and problem-solving, I fostered strong client connections and streamlined office operations, enhancing service delivery and organizational efficiency. Recognized for meticulous attention to detail and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Yupo Health
New York
01.2024 - Current
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Responded to customer inquiries and problems to promote great service.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Managed staff scheduling and set patient scheduling policy.
Receptionist
Yupo Health
New York
05.2017 - 12.2023
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Maintained professional relationships with colleagues, physicians and vendors.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Bachelor of Arts - Psychology
Hunter College
New York, NY05-2023
Skills
- Customer service
- Record keeping
- HIPAA compliance
- Client relationship management
- Problem solving
- Communication skills
- Time management
- Attention to detail
Certification
- ELNEC
- HHS
- BLS
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Office Manager
Yupo Health
01.2024 - Current
Receptionist
Yupo Health
05.2017 - 12.2023
Bachelor of Arts - Psychology
Hunter College
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