Yuki Fukushima
Apex,NC
Summary
Computer Programming & Development student with certifications in Python and Cisco IT fundamentals. Proven technology-related customer service and sales experience foster strong communication and problem-solving abilities.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Bartender
Bar M8
Tenjin, Japan
01.2023 - 01.2024
- Prepared and served beverages with focus on customer requests and high service quality.
- Delivered friendly and professional service to enhance customer experience in fast-paced bar environment.
- Managed multiple customer requests efficiently while ensuring organization and timely service.
- Communicated effectively with customers and coworkers from diverse backgrounds.
- Developed strong teamwork, communication, time-management, and problem-solving skills.
Phone Service Sales Representative
Sony
Fukuoka, Japan
01.2020 - 12.2020
- Identified customer needs and recommended appropriate phone and Wi-Fi services.
- Assisted customers in selecting mobile phone and Wi-Fi service options to meet their needs.
- Explained telecommunications products, services, features, and plans, enhancing customer understanding.
- Answered customer questions, delivering clear information about available services to support informed decisions.
- Developed customer service, communication, sales, and problem-solving skills.
Education
associate - computer Programming & Development
Wake Technical Community College
Raleigh, NC12-2026
Associate - English & Chinese (Mandarin)
Fukuoka Foreign Language College
Fukuoka, Japan03-2024
Skills
- Sales techniques
- Telecommunications services
- Customer Service
- Problem-Solving
- Mobile Device & Service Setup
- Technical support
- Networking fundamentals
- Software development
- Python
Certification
- Information Technology Specialist (Python)
- Cisco Certified Support Technician (CCST)
Volunteer Experience
- International Student Support Volunteer, Japan, Assisted international students with setting up mobile phones, SIM cards, and basic communication services., Helped students navigate the process of opening and setting up bank accounts., Assisted international students with dormitory setup and housing-related arrangements., Provided practical guidance to students adjusting to a new country and unfamiliar systems., Communicated with people from diverse cultural and language backgrounds., Explained procedures clearly and patiently and helped resolve everyday challenges.
- Environmental Volunteer, Environmental Volunteer NGO, Philippines, Supported environmental initiatives and community-based activities., Assisted with activities focused on environmental awareness and community engagement., Worked collaboratively with other volunteers to support organizational projects and local initiatives.
Languages
English
Professional
Japanese
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Bartender
Bar M8
01.2023 - 01.2024
Phone Service Sales Representative
Sony
01.2020 - 12.2020
associate - computer Programming & Development
Wake Technical Community College
Associate - English & Chinese (Mandarin)
Fukuoka Foreign Language College