YULANDA D. DAILEY, M.S.
District Heights,MD
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Summary
Dedicated Scheduling Manager/Human Resources Manager competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 10 years.
Overview
19
19
years of professional experience
Work History
Scheduling Manager/Human Resource Manager
Doctors Community Rehabilitation Facility
Lanham, Maryland
03.2020 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed over 300 employees payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Structured compensation and benefits according to market conditions and budget demands/Developed succession plans and promotion paths for staff.
Employee Relations Manager
Anne Arundel Medical Center
Annapolis, Maryland
10.2009 - 03.2020
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications. Processed and managed new hires, transfers, and separations.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Devised hiring and recruitment policies for [Number]-employee company
Medicaid Eligibility Specialist
Crofton Convolescent & Rehabilitation Center
Crofton, Maryland
01.2006 - 01.2009
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork. Managed over 50 customer calls per day
- Selected qualified applicants to refer to employers for possible job placement purposes.
Education
Master of Science - Healthcare Administration
01-2020
- Dean's List - 2019 - 2020
Bachelor of Science - Health Service Management
04-2019
Skills
- P>Data analysis skills
- P>Performance reviews
- P>Valiant scheduling program
- P>HR understanding
- P>Schedule Management
- P>Daily timekeeping
- P>Performance improvement
- P>Office management
- P>Staff Management
- P>Tech-savvy
Languages
English
Native or Bilingual
Accomplishments
Streamlined HR Operations at Doctors Community Rehabilitation Facility through effective and proactive communication and conscientiousness
Improved employee relations issues at AAMC through effective problem-solving, research and investigation, communication, and interpersonal psychology skills
Optimized insurance verification systems and reduced claim denials at Crofton Convalescent Center through effective use of technology (digital literacy), attention to detail (conscientiousness), and drive for results.
Enhanced team performance and operational effectiveness at Bibb County E-911 Center through successful team recruiting, training, and management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Traveling
Photography
Horseback Riding
Painting/Art
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsWork from home optionTeam Building / Company RetreatsCareer advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off401k matchPaid sick leaveSoftware
Microsoft Office Suite
Excel
Kronos
Athena
Stafferlink
Google Docs
Workday
Timeline
Scheduling Manager/Human Resource Manager - Doctors Community Rehabilitation Facility
03.2020 - Current
Employee Relations Manager - Anne Arundel Medical Center
10.2009 - 03.2020
Medicaid Eligibility Specialist - Crofton Convolescent & Rehabilitation Center
01.2006 - 01.2009
Independence University - Master of Science, Healthcare Administration
Independence University - Bachelor of Science, Health Service Management
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