Yuleidv Pacheco
Tomball,TX
Summary
Dynamic hospitality professional with experience in customer service and team collaboration. Known for effectively handling customer inquiries and complaints while maintaining professionalism. Eager to leverage strengths in training and adaptability to contribute to a high-performing team.
Overview
4
4
years of professional experience
Work History
Server
Buffalo wild wings
Tomball, Texas
08.2023 - Current
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Trained new servers to improve service quality and team efficiency.
- Resolved customer complaints with professionalism and empathy, contributing to overall satisfaction.
- Greeted customers, answered questions, and recommended specials, driving increased sales.
greeter
Buffalo wild wings
Tomball, Texas
07.2022 - Current
- Welcomed guests warmly, fostering a positive first impression.
- Greeted customers entering store, creating a friendly and inviting environment.
- Answered front desk phones.
- Responded to customer questions regarding products and services offered.
- Maintained clean, organized entryway and front line, ensuring stock availability for customers.
Education
High School Diploma -
Lone Star College
Houston, TXSkills
- Positive guest interactions
- Professional appearance
- Hospitality service expertise
- Performance improvement
- Sense of humor
- Initiative and Self-motivation
- Teamwork
- Reliability and punctuality
- Positive attitude
Languages
Spanish
Native/ Bilingual
Relevant coursework
- Anatomy & Physiology I & II: Knowledge of human body systems, structure, and function
- Microbiology: Understanding of microorganisms, infection, and basic laboratory techniques
- General Psychology: Insight into human behavior and mental processes
- English Composition I (ENGL 1301): Strong written communication and critical analysis skills
- College Algebra: Problem-solving and quantitative reasoning
- Philosophy: Critical thinking, logic, and ethical reasoning
- History: Understanding of social, cultural, and historical contexts
- Renaissance Studies: Analysis of historical developments in art, science, and society
- Currently completing prerequisite coursework for admission into a nursing program!
Childcare provider
- (Babysitting) — Supervised children, prepared meals, maintained safe routines, and communicated with parents; developed time management and problem-solving skills.
Timeline
Server
Buffalo wild wings
08.2023 - Current
greeter
Buffalo wild wings
07.2022 - Current
High School Diploma -
Lone Star College