Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Websites
Accomplishments
Timeline
Generic

Yuleisy Guillermo

Pompano Beach

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Agent Representative

Teleperformance USA
Fort Lauderdale
07.2019 - 12.2025
  • Provided customer service to clients by answering inquiries, processing orders and resolving complaints.
  • Verified accuracy of customer information in the database system.
  • Assisted customers with account setup and activation processes.
  • Ensured compliance with established call center quality assurance guidelines during each interaction with customers.
  • Provided support for new product launches by assisting customers with their questions or concerns.
  • Utilized multiple computer systems simultaneously while speaking with customers over the phone.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Arts - Health Information Management

Bryan University
Tempe, AZ
06-2026

Skills

  • Customer Service
  • Active Listening
  • Communication and advocacy
  • Problem-solving abilities
  • Researching
  • Coaching and Mentoring
  • Organization
  • Leadership
  • Compliance standards
  • Adaptability

Certification

Neurocoach of Wellness
Leadership
Laughter Coach
Billing and Coding
Discipleship

Languages

Spanish
Native/ Bilingual

Affiliations

Fitness Instructor
Holistic Advisor
Motivational Speaker
Educator
Mental Health Advocate
Community Service
Event Planner
Content Creator
Writter

Websites

Accomplishments

Community Builder
Honor Roll

Timeline

Agent Representative

Teleperformance USA
07.2019 - 12.2025

Associate of Arts - Health Information Management

Bryan University

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