Yuleny Lopez
Los Angeles,CA
Summary
Motivated and personable fine dining server with 12 years of experience in the hospitality industry. Experienced in general operations management and staff development and training. Committed to delivering exceptional customer service and creating memorable dining experiences. Seeking opportunities to contribute strong interpersonal skills, attention to detail, and passion for the industry to a dynamic team.
Overview
12
12
years of professional experience
Work History
Server
The West Hollywood Edition
05.2022 - Current
- Resolved customer complaints promptly and professionally to maintain positive outcome.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new hires, servers, server assistants, host.
- Supervised dining table set-up to prepare for service and major events, following strict service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assist floor manager with updating item counts and running server reports at end of shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Surgical Scrub Technician
Plaza Medical Center
03.2020 - 05.2022
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Documented patient information and care activities.
Server/Hostess
Wokcano
07.2012 - 06.2020
- In charge of opening and closing registers, assigned sections to staff.
- Trained new hosts and servers.
- Multitasking from greeting customers attending phone calls, pick up orders and seating customers at proper timing.
- Run food/beverages.
- Pre bussing and resetting tables.
- Provide friendly and attentive service.
Education
CST: Surgical Technologist -
Glendale Career College
Glendale, CA01.2019
Skills
- Quick problem Solver
- Great Communication Skills
- Bilingual
- Professional and friendly demeanor
- Guest Engagement
- Exceptional customer service
- Server training
- Lateral service
References
Available Upon Request
Timeline
Server
The West Hollywood Edition
05.2022 - Current
Surgical Scrub Technician
Plaza Medical Center
03.2020 - 05.2022
Server/Hostess
Wokcano
07.2012 - 06.2020
CST: Surgical Technologist -
Glendale Career College
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