Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuliana Magana

Joliet,IL

Summary

I have four years of experience in customer service working in retail jobs. I've gone to Joliet Junior College for phlebotomy training. I have completed the class and clinical portion of the program. Now, I'm pending my phlebotomy certification to continue my journey. I have hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patient's anxiety or discomfort. I am intrigued to learn about entry-level jobs to help launch my career in the health department.

Overview

4
4
years of professional experience

Work History

Merchandise Associate

Sam's Club
Joliet, IL
03.2022 - Current
  • Provided exceptional customer service and greeted customers.
  • Utilized company-issued mobile technology for executing essential job responsibilities.
  • Displayed appropriate signage for products and sales promotions, effectively informing customers of the best deals.
  • Conducted store inventory audits and restocked shelves as required.
  • Printed labels and applied to boxes and containers prior to shipment.
  • Resolved customer complaints in a professional manner.
  • Provided information about warranties, pricing, policies.
  • Trained new employees on sales floor procedures and protocols.
  • Cross-trained in multiple departments.
  • Processed merchandise returns and exchanges following store policies.
  • Provided telephone support for customers concerning store procedures, product details, and placing orders.

Phlebotomy Intern

Quest Diagnostics
Mokena, IL
10.2023 - 10.2023
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with essential details, including collection time, date, and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and reported any discrepancies to nursing staff.
  • Ensured compliance with safety protocols and infection control guidelines when performing blood draws.
  • Performed venipuncture and capillary punctures on patients of all ages.
  • Provided phlebotomy services according to established standards and practices.
  • Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
  • Effectively managed complex and sensitive situations, prioritizing patient confidentiality.
  • Adhered to OSHA requirements for proper disposal of biohazardous materials.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Responded quickly and effectively to emergency situations.

Cashier and Online Orderfilling

Walmart
Joliet, IL
07.2020 - 06.2021
  • Provided exceptional customer service through active listening and engagement actions.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maximized performance by training and mentoring new cashiers with skilled, efficient team members.
  • Answered phone calls to assist customers with questions and orders.
  • Resolved customer complaints professionally in accordance with company policy.
  • Satisfied customers with quick, accurate service under tight deadlines.

Education

Phlebotomy

Joliet Junior College
Joliet, IL
10-2023

Certificate - BLS Provider

Silver Cross Hospital
New Lenox, IL
07-2023

High School Diploma -

Joliet West High School
Joliet, IL
05-2020

Skills

  • Bilingual
  • Customer Service
  • Complex Problem-Solving
  • Written and verbal communication
  • Emotional Intelligence
  • Work Ethic and Integrity
  • Heartsaver CPR
  • Confident
  • Open Minded

Timeline

Phlebotomy Intern

Quest Diagnostics
10.2023 - 10.2023

Merchandise Associate

Sam's Club
03.2022 - Current

Cashier and Online Orderfilling

Walmart
07.2020 - 06.2021

Phlebotomy

Joliet Junior College

Certificate - BLS Provider

Silver Cross Hospital

High School Diploma -

Joliet West High School

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Yuliana Magana