Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuliana Martinez

Magnolia

Summary

Experienced in providing customer service within a fast-paced environment, effectively managing waitlists and dining room layouts to enhance operational efficiency. Demonstrated ability to anticipate customer needs and resolve issues through proactive communication and problem-solving skills. Engaged with customers to ensure satisfaction, contributing to a positive dining experience while collaborating with team members across various departments. Proficient in utilizing software tools to streamline processes and improve service delivery.

Overview

3
3
years of professional experience

Work History

Host

Perrys Steakhouse & Grille
Magnolia
05.2022 - 08.2024
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed dining room layout to maximize efficiency of staff members.
  • Provided excellent customer service by anticipating customer needs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Managed incoming calls during busy shifts.
  • Assisted servers in seating guests by escorting them to their tables.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.

Personal Shopper

Walmart
Magnolia
08.2021 - 05.2022
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Magnolia High School
Magnolia, TX
05-2023

Skills

  • Customer service
  • Waitlist management
  • Dining room organization
  • Reservation management
  • Phone communication
  • Problem resolution
  • Team collaboration
  • Hospitality and accommodation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Host

Perrys Steakhouse & Grille
05.2022 - 08.2024

Personal Shopper

Walmart
08.2021 - 05.2022

High School Diploma -

Magnolia High School
Yuliana Martinez