Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuliana Munoz

Fontana,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Marios Auto Sales
06.2010 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.

Receptionist

Munoz Auto Sales
02.2007 - 06.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Hostess

Norms Restaurants
11.2005 - 01.2007
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
05.2002

Skills

  • Cost Control
  • Overseeing Employees
  • Bilingual
  • Money Handling
  • Staff Training
  • Payroll Preparation
  • Financial Management
  • Hiring and Training
  • Call Answering and Routing
  • Data Inputting
  • Calm and Professional Under Pressure
  • Retail Sales Customer Service

Timeline

Assistant Manager

Marios Auto Sales
06.2010 - 09.2023

Receptionist

Munoz Auto Sales
02.2007 - 06.2010

Hostess

Norms Restaurants
11.2005 - 01.2007

High School Diploma -

Santa Ana High School

Similar Profiles

CREATE PROFILE
Yuliana Munoz