Yuliana Silva
Chino,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
DMV Title Specialist
Pride Truck Sales
Ontario, CA
03.2022 - 01.2024
- Prepared reports detailing status of titles in order to facilitate transactions.
- Maintained records of all pertinent information concerning each transaction involving titles.
- Notified supervisor of possible delays and issues.
- Notarized titles and paperwork.
- Processed temporary plates via Quick Tags.
- Mail DMV reports/Fedex CA plates
Customer Service Representative
Lomelin Insurance
Chino, CA
03.2019 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Chino High School
Chino, CA06-2016
Skills
- Organizational abilities
- Problem-solving capabilities
- Local filing requirements knowledge
- Microsoft Outlook
- Microsoft Office expertise
Languages
Spanish
Professional
Timeline
DMV Title Specialist
Pride Truck Sales
03.2022 - 01.2024
Customer Service Representative
Lomelin Insurance
03.2019 - 03.2022
High School Diploma -
Chino High School
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