Yulianna Garcia
2338 North Niagara Street Burbank,CA
Summary
Dedicated, safety-focused, and customer-centric professional committed to impacting the lives of millions of customers daily. Eager to build a rewarding career with the world’s leading airline. Thrive on being active, helping others, and embracing diverse tasks. A confident problem solver with a strong commitment to delivering memorable and positive experiences for all.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Hollywood Burbank Airport
Burbank, CA
10.2022 - 05.2024
- Focused on customer satisfaction by assisting in a positive attitude.
- Exhibit strong attention to detail while effectively organizing and managing multiple tasks.
- Participate in team meetings to stay updated on airport protocols and procedures.
Shift Leader
Chop Stop
Burbank, CA
08.2021 - 10.2022
- Resolved and de-escalated issues to effectively address customer concerns.
- Ensured a safe and clean work environment with employee training and enforcement of safety procedures.
- Cultivated relationships with customers to foster repeat business.
Crew Member
Wendy's
Burbank, CA
08.2020 - 07.2021
- Greeted customers and addressed their needs, questions, and concerns to create an optimum experience.
- Prepared products in accordance with health and safety standards.
- Analyzed issues, identified solutions, and made informed decisions.
Education
Bachelor Of Arts - Sociology
California State University Northridge
18111 Nordhoff St, Northridge, CA 9133005.2025
Flight Attendance Certificate - Aviation
Glendale Community College
1500 N Verdugo Rd, Glendale, CA 9120805.2025
Skills
- Language- Fluent in Spanish (Oral and Written)
- Flexible and Adaptable
- Servant Leadership
- Excellent Communication Skills
- Volunteer Work- Boys & Girls Club, Pacoima Beautiful
- CPR Training Certified
- Perseverance and Integrity
- Strong Sense of Responsibility
ACTIVITIES AND HONORS
- Our Lady of Peace Church- Youth Power Group
- Color Guard Captain
- Perfect Attendance
- Honor Roll
Timeline
Customer Service Agent
Hollywood Burbank Airport
10.2022 - 05.2024
Shift Leader
Chop Stop
08.2021 - 10.2022
Crew Member
Wendy's
08.2020 - 07.2021
Bachelor Of Arts - Sociology
California State University Northridge
Flight Attendance Certificate - Aviation
Glendale Community College