Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuliet Cruz

Miami,FL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

15
15
years of professional experience

Work History

Manager

Liquor & Wine Depot
Miami, FL
01.2023 - Current
  • Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
  • Organized merchandise displays to attract customers' attention while maximizing space utilization.
  • Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.

Account Manager

Blackstone Inc
Miami, FL
07.2020 - 12.2022
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Educated clients on new products or services to increase customer engagement with brand.

Customer Service Cashier

Vintage Liquors
Miami, FL
09.2017 - 06.2020
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Sales Associate

Piespa Pilot Wine Dist
Miami, FL
01.2016 - 09.2017
  • Developed and implemented sales strategies to increase market share of wines in assigned region.
  • Identified potential customers and built relationships with them through presentations, networking events and other activities.
  • Conducted regular tastings and wine education sessions for clients to ensure they are knowledgeable about the products being sold.
  • Monitored inventory levels of wines at various locations in order to ensure timely replenishment when needed.

Owner

Cruz Liquor Store
Miami, FL
08.2009 - 12.2015
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Maintained relationships with existing clients by providing superior customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06-1996

Skills

  • Contract Management
  • Product and service management
  • Business Administration
  • Workforce Management
  • Territory sales management
  • Sales Planning
  • Brand-building strategies

Languages

English
Professional
Spanish
Professional

Timeline

Manager

Liquor & Wine Depot
01.2023 - Current

Account Manager

Blackstone Inc
07.2020 - 12.2022

Customer Service Cashier

Vintage Liquors
09.2017 - 06.2020

Sales Associate

Piespa Pilot Wine Dist
01.2016 - 09.2017

Owner

Cruz Liquor Store
08.2009 - 12.2015

High School Diploma -

Miami Senior High School

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Yuliet Cruz