Yuliet Rodes
Miami,FL
Summary
With a proven track record at Rotelli Pizza And Pasta, I excel in mixology and outstanding customer service, significantly enhancing guest satisfaction. Expert in bar operations management and anticipating guest needs, I adeptly boost efficiency and compliance with health codes, showcasing a commitment to excellence and team development in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Bartender
Self Employed Services
Miami, FL
07.2023 - Current
- Conducted market research to identify potential customers and their needs.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Analyzed data to identify trends in customer behavior and preferences.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Waitress
Rotelli Pizza And Pasta
Miami, FL
03.2017 - 07.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
Bartender
Let's Make a Daiquiri
Miami, FL
06.2008 - 03.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
Associate of Science - Accounting And Finance
IPE Candido Gonzalez Morales
Camaguey, Cuba07-1991
Bachelor of Arts - Bachelor of Science and Letters
IPUEC Alfredo Alvarez Mola
Sierra De Cubitas, Camaguey. Cuba07-1988
Skills
- Mixology
- Basic accounting
- Safe service compliance
- Bar restocking
- Health codes compliance
- Anticipating guest needs
- Outstanding customer service
- Beer and wine recommendations
- Classic cocktails
- Safe food handling procedures
- Team training and development
- Ordering bar supplies
- Craft cocktail preparation
- Bar operations management
- Preparing garnishes
Languages
Spanish
Native/ Bilingual
English
Limited
Portuguese
Limited
Italian
Limited
References
References available upon request.
Timeline
Bartender
Self Employed Services
07.2023 - Current
Waitress
Rotelli Pizza And Pasta
03.2017 - 07.2023
Bartender
Let's Make a Daiquiri
06.2008 - 03.2017
Associate of Science - Accounting And Finance
IPE Candido Gonzalez Morales
Bachelor of Arts - Bachelor of Science and Letters
IPUEC Alfredo Alvarez Mola
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