Yuliet De La Caridad Garcia Gonzalez
Saint Petersburg,Florida
Summary
Driven and compassionate healthcare professional with extensive experience at St. Petersburg Pediatrics, and Pediatrics Neurology Associates adept in patient care coordination and HIPAA compliance. Excelled in fostering patient trust through effective communication, streamlined clinical processes for enhanced efficiency, and demonstrated proficiency in EMR/EHR and OP systems. Fluent in Spanish, ensuring comprehensive care and support to a diverse patient base.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Pediatrics Neurology Associates
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Taught patients about medications, procedures, and care plan instructions.
- Spoke with pharmacy to make the process easier on patient when getting medication.
- Sending over medication to the correct pharmacy.
Manager
St. Petersburg Pediatrics
11.2022 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Lab Technician
St. Petersburg Pediatrics
06.2020 - 11.2022
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Monitored testing procedures to meet criteria and maintain quality control.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Medical Assistant
St. Petersburg Pediatrics
03.2019 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Front Desk Receptionist
St. Petersburg Pediatrics
10.2018 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Call Center Representative
St. Petersburg Pediatrics
08.2018 - 10.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Store Front Cashier
Partycity
10.2016 - 08.2018
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, and debit card with electronic computer system.
- Assisted with purchasing decisions and located merchandise for customers.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by processing them in company database.
Education
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL05.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Reliable team player
- Electronic Medical Records
- Compassionate
- Immunization Administration
- Specimens collection and processing
- Insurance Verification
- Appointment Setting
- Patient Care Coordination
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Equipment Sterilization
- Medical office administration
- Fluent in Spanish
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Pediatrics Neurology Associates
08.2023 - Current
Manager
St. Petersburg Pediatrics
11.2022 - 08.2023
Lab Technician
St. Petersburg Pediatrics
06.2020 - 11.2022
Medical Assistant
St. Petersburg Pediatrics
03.2019 - 06.2020
Front Desk Receptionist
St. Petersburg Pediatrics
10.2018 - 02.2019
Call Center Representative
St. Petersburg Pediatrics
08.2018 - 10.2018
Store Front Cashier
Partycity
10.2016 - 08.2018
High School Diploma -
St. Petersburg High School
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