Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Yuliia Hardziievska

Chicago,IL

Summary

Adept at managing high-stress situations and fostering a positive team environment, I excelled in roles at Dunkin' Donuts and Epicentr, enhancing customer loyalty through empathy and efficient dispute resolution. My time management and friendly demeanor, coupled with a keen attention to detail, have consistently contributed to my teams' successes.

Overview

3
3
years of professional experience

Work History

Barista

Dunkin' Donuts
08.2023 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Customer Service Representative

Epicentr
09.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Economics - International Economics

TERNOPIL ECONOMY UNIVERSITY
UKRAINE
05-2021

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Languages

Ukrainian
Native or Bilingual
Russian
Full Professional
Polish
Elementary
English
Professional Working

Timeline

Barista

Dunkin' Donuts
08.2023 - 11.2024

Customer Service Representative

Epicentr
09.2021 - 03.2023

Bachelor of Economics - International Economics

TERNOPIL ECONOMY UNIVERSITY

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Yuliia Hardziievska