Yuliia Horban

• Built positive relationships with customers by providing exceptional customer service.
• Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
• Greeted passengers in claim area and helped retrieve luggage.
• Assisted passengers with special needs, ensuring their travel experience was comfortable and stressfree.
• Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
• Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
• Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.

Supervising and guiding the customer service team

Handling escalated passenger complaints and resolving issues .

Conducting training sessions for new employees

Managing staff schedules

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.