YULIMAR SEILER

Independent Travel Agent

SEILER TRAVEL LLC

02.2016 - 03.2020

Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Helped senior managers make effective decisions based on current and accurate reporting.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Implemented automated office systems, optimizing client and data communications as well as records management.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 80%
Discussed security issues and protocols with individuals traveling to highly insecure areas such as Egypt and Kenia
Improved workplace productivity 98% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets