YULISA REYEROS
Washington D.C. ,D.C
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Kirwans on the Wharf. Excelled in multitasking and team collaboration, significantly improving service efficiency. Skilled in customer service and seating arrangements, adept at managing high-pressure situations and group reservations with a positive and results-driven approach. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
6
6
years of professional experience
Work History
Host
Kirwans on the Wharf
07.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cooker
Anju
03.2021 - 07.2022
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server Shift Leader and Cashier
Mr.Yogato
02.2018 - 03.2021
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School -
Roosevelt High School
Washington D.C07.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Server Support
- Reservations
- Seating arrangements
- Group reservations management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Kirwans on the Wharf
07.2022 - Current
Cooker
Anju
03.2021 - 07.2022
Server Shift Leader and Cashier
Mr.Yogato
02.2018 - 03.2021
High School -
Roosevelt High School
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