Yulissa Cruz
Columbus,US
Summary
I have developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment.
Offering strong foundation in career development and genuine enthusiasm for helping others navigate their professional paths. Brings understanding of career planning and effective communication techniques. Ready to use and develop coaching and mentoring abilities .
Career coaching professional, prepared to leverage proven techniques in guiding individuals towards their career aspirations. Recognized for collaborative efforts in team environments and consistently achieving client success. Reliable and adaptable to evolving client needs, with notable skills in career assessment and motivational interviewing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ODW Logistics
Lockbourne, OH
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracking using company-specific software systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Assisted in training new staff on operational procedures and customer service best practices.
- Prioritized tasks effectively to meet service level agreements and deadlines consistently.
- Maintained accurate records of customer interactions for reporting and analysis purposes.
- Facilitated communication between departments to ensure seamless logistics operations for customers.
- Assisted in resolving shipment discrepancies, improving overall operational efficiency.
- Coordinated logistics operations to ensure accurate order processing and delivery tracking.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
Parcel Shipping
ODW Logistics
Lockbourne, OH
06.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Order Picker
ODW Logistics
Lockbourne, OH
11.2024 - 05.2025
- Operated pallet jacks to efficiently transport orders within warehouse.
- Selected and picked items accurately according to customer orders.
- Maintained organized inventory to streamline order fulfillment process.
- Collaborated with team members to ensure timely shipment of products.
- Conducted quality checks on items before packaging for dispatch.
- Assisted in training new staff on picking procedures and safety protocols.
- Utilized barcode scanners to track inventory movement and reduce errors.
Career Coach
Lead The Way Learning Academy
Columbus, Ohio
07.2023 - 09.2024
- Provided guidance to help clients identify and pursue career paths that match their interests and abilities.
- Developed individualized action plans with clients to set goals for achieving desired career objectives.
- Facilitated workshops on topics related to job searching, networking, salary negotiation and professional development.
- Advised clients on how best to use social media platforms like LinkedIn for professional networking purposes.
- Assisted with mock interviews or role playing sessions so that individuals can practice their interviewing skills.
- Coached clients on job search strategies, including resume writing and interviewing techniques.
- Conducted assessments of client aptitudes, skills, values, interests and personality traits to assist in the career exploration process.
- Assisted clients in developing personal marketing materials such as resumes, cover letters and portfolio pieces.
- Guided clients in identifying career goals and developing personalized action plans.
- Conducted one-on-one coaching sessions to enhance job search strategies and interview skills.
- Facilitated workshops on resume writing, networking, and professional branding techniques.
- Collaborated with local employers to understand workforce demands and connect clients with opportunities.
- Developed resources and tools to support clients in navigating career transitions successfully.
- Provided mentorship for junior coaches, enhancing team effectiveness and service quality.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05-2023
Skills
- Paperwork processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Professional telephone demeanor
- Team development
Certification
Lean Six Sigma
- Yellow Belt
- Green Belt
- Leadership Development
Mental Health First Aid tratraining
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
ODW Logistics
10.2025 - Current
Parcel Shipping
ODW Logistics
06.2025 - 09.2025
Order Picker
ODW Logistics
11.2024 - 05.2025
Career Coach
Lead The Way Learning Academy
07.2023 - 09.2024
High School Diploma -
Groveport Madison High School