Yulissa Zambrano
Sacramento,CA
Summary
Committed to delivering outstanding service and unparalleled support. Strong command of customer service best practices and excel at finding innovative solutions to effectively meet customer needs.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Shuttle Driver/Laundry Attendant
TownePlace Suites by Marriott
07.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from Airport.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Delivered passengers to destinations safely and on time.
- Followed company policies and procedures and maintained compliance with standards.
Housekeeping Leader
BerryClean
08.2022 - 07.2024
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed team productivity and workflow to exceed quality standards.
Member Services
Planet Fitness
01.2021 - 08.2022
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Provided information about available products and services, membership details, and purchase advantages.
- Minimized interruptions for office team members by screening incoming calls and visitors.
Picker
Wineshipping Warehouse
06.2020 - 01.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked fast to meet assigned daily picking quotas.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Used RF scanners to track orders and verify accuracy.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Followed safety protocols and procedures to minimize workplace accidents.
Housekeeper
Rancho Caymus Hotel
09.2019 - 06.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Sales Floor
Kohl’s
10.2016 - 08.2017
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Utilized customer feedback to improve services and apply best practices.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
B.S. - Mechanical Engineering
Sacramento State University
Sacramento, CAA.S. - Mathematics, Physics
Napa Valley College
Napa, CA05.2023
Skills
- Responsible
- Strong Work ethic
- Positive Attitude
- Problem Solving
- Customer relations skills
Affiliations
IDEAS - Daca students at NVC
Awards
Seal of Biliteracy
Timeline
Shuttle Driver/Laundry Attendant
TownePlace Suites by Marriott
07.2024 - Current
Housekeeping Leader
BerryClean
08.2022 - 07.2024
Member Services
Planet Fitness
01.2021 - 08.2022
Picker
Wineshipping Warehouse
06.2020 - 01.2021
Housekeeper
Rancho Caymus Hotel
09.2019 - 06.2020
Sales Floor
Kohl’s
10.2016 - 08.2017
A.S. - Mathematics, Physics
Napa Valley College
B.S. - Mechanical Engineering
Sacramento State University
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