Yuliya Blidchenko
Ozark,MO
Overview
10
10
years of professional experience
Work History
Lead Teller
Wells Fargo
Johnston, USA
02.2018 - 02.2020
- Be a role model and encourage my team to succeed as a whole
- Detect fraud and fraudulent activity
- Cash checks after ensuring that signatures are valid
- Receive deposits, withdrawals and payments
- Manage balancing
- Verify dates on incoming checks
- Receive/send shipment from and to armored carriers and count and verify shipment
- Manage bank vaults to ensure correct cash balances
- Provide information to clients regarding bank services
- Resolve discrepancies in accounts
- Provide account balance information to clients
- Accept and process loan payments
- Transfer funds at the request of clients
- Ensure that the cash drawer is balanced and maintained at all times
- Compare signatures, photos, and ID to verify customers identity
Teller I
Wells Fargo
Johnston, USA
04.2017 - 02.2018
- Cash checks after ensuring that signatures are valid
- Receive deposits, withdrawals and payments
- Manage balancing
- Verify dates on incoming checks
- Receive/send shipment from and to armored carriers and count and verify shipment
- Manage bank vaults to ensure correct cash balances
- Provide information to clients regarding bank services
- Resolve discrepancies in accounts
- Provide account balance information to clients
- Accept and process loan payments
- Transfer funds at the request of clients
- Ensure that the cash drawer is balanced and maintained at all times
- Compare signatures, photos, and ID to verify customers identity
Customer Service Representative Home Mortgage
Wells Fargo Home Mortgage
Des Moines, USA
11.2016 - 01.2017
- Quickly answer customer inquiries in a friendly and courteous manner
- Deliver exceptional service to our customer by going out of the way to please them
- Provide first call resolution, while following strict procedures that meet compliance guidelines
Fraud Investigator
Great Southern Bank
Springfield, USA
09.2015 - 08.2016
- Responsible for reviewing system-generated reports, maintaining and monitoring daily reports, and pursuing miscellaneous information provided by other departments for the purpose of preventing losses due to, but not limited to kite activity, money laundering, account inflation, and new account fraud
- Responsible for interviewing customers and/or employees regarding claims of fraud
- Investigates claims of fraud/loss due to things such as forgery, counterfeit, kite activity and/or new account fraud
- Provide customer service by responding to calls from other departments regarding suspicious activity and assisting branches/departments in preparing and responding to fraud claims
- Summarize, evaluate and make recommendations for action; provide follow-through to timely closure of cases to include filing charges, pursuing civil judgment and recording restitution
- All other special projects, reports and duties as assigned
Department Head
Shoe Carnival
01.2010 - 09.2015
- Customer service
- Answer phones
- Product knowledge
- Department planning
- Unloading truck
Education
Accounting/ business management transfer degree -
Ozarks Technical Community College
Skills
- Attention to detail
- Quick learner
- Positive attitude
- Motivated
- Independent
- Management skill
- Marketing
Academicawards
Throughout my schooling I have received multiple academic awards for my grades and improvements.
Awards
Employee of the Month, Received employee of the month a few times and always showed a good example for everyone else.
Timeline
Lead Teller
Wells Fargo
02.2018 - 02.2020
Teller I
Wells Fargo
04.2017 - 02.2018
Customer Service Representative Home Mortgage
Wells Fargo Home Mortgage
11.2016 - 01.2017
Fraud Investigator
Great Southern Bank
09.2015 - 08.2016
Department Head
Shoe Carnival
01.2010 - 09.2015
Accounting/ business management transfer degree -
Ozarks Technical Community College