Yuna Smail

Wexford,PA

Summary

Dedicated Client Relations Manager and Educational Counselor with over five years of experience in consultation and administrative operations. Expert in enhancing customer relationships, improving satisfaction, and driving operational efficiency. Skilled in creating impactful marketing materials and managing social media accounts. Proficient in the US college admission process, with a strong background in problem-solving and client relationship development. Fluent in Korean and adept with Microsoft Office Suite and Adobe Photoshop/Illustrator.

Overview

years of professional experience

Work History

Production Assistant

Core Jewelry

02.2021 - 10.2022

Reviewed and managed inventory stock, planning production schedules to maintain optimal inventory levels.
Collaborated with design and marketing teams to develop new product lines, increasing brand visibility and sales
B2B client relationship management.

Client Relations Manager/Educational Counselor

Chongro Oversea Educational Institution

09.2019 - 04.2020

Provided comprehensive educational advisement to international students, enhancing their academic strategies.
Developed tailored academic portfolios for students by conducting extensive research.
Assisted with the application process, ensuring all documentation was submitted on time.

Client Relationship Manager

IvyConnection

06.2013 - 08.2018

Established and nurtured long-term client relationships, contributing to a high client retention rate.
Implemented targeted problem-solving strategies to address customer complaints, achieving high satisfaction levels.
Collaborated with college admission consultants to optimize educational strategies for students

Education

Bachelor of Arts - Fine Arts

Gachon University

Korea

2013

Skills

Technical Skills:

Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Expertise in graphic design using Adobe Photoshop and Illustrator
Meta social media marketing professional certificate

Interpersonal Skills:

Demonstrated capability in strategic planning and time management, consistently delivering projects ahead of deadlines

Strong communication skills, adept at resolving complex issues and fostering collaborative team environments

Industry-Specific Skills:

Extensive knowledge of the US college admission process, with a successful track record guiding applicants
Experienced in managing and growing social media accounts, with an understanding of platform-specific strategies
Demonstrated ability to identify and leverage contemporary trends, employing creative thinking to develop innovative solutions

Timeline