Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuncheng Zhong

Newark,CA

Summary

Dynamic leader with a proven track record at Aceking BBQ, adept in employee supervision and customer relations. Excelled in driving team performance and enhancing service quality, leveraging skills in POS systems operations and team leadership. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong ability to meet and exceed sales targets.

Overview

8
8
years of professional experience

Work History

General Store Manager

Huilaushan
01.2024 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Partnership Manager

Ping's Bistro Group
11.2018 - 11.2023
  • Developed annual account objectives and formalized client communications for communication of goals and plans.
  • Joined business development meetings and supported market outreach plans to improve business development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enforced use of required processes and tools for partnership management.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Service Technician

Hongqiang HVAC
12.2017 - 09.2018
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected equipment to diagnose operational issues.

Server Manager

Aceking BBQ
09.2016 - 11.2017
  • Led team of servers to consistently meet customer service and sales targets.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Education

No Degree -

Ohlone College
Fremont, CA

Skills

  • Employee Supervision
  • Loss Prevention
  • Promotional planning
  • Budget Administration
  • POS systems operations
  • Training and mentoring
  • Customer Relations
  • Team Leadership

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

General Store Manager

Huilaushan
01.2024 - Current

Partnership Manager

Ping's Bistro Group
11.2018 - 11.2023

Service Technician

Hongqiang HVAC
12.2017 - 09.2018

Server Manager

Aceking BBQ
09.2016 - 11.2017

No Degree -

Ohlone College

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Yuncheng Zhong