Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawn Henderson

Belle Fourche,SD

Summary

Customer-oriented Store Manager offering over ten years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

19
19
years of professional experience

Work History

General Store Manager

SUBWAY®Restaurants
Belle Fourche, SD
07.2017 - Current
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Provided customers with information about product features and assisted them in selecting items.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Maintained records of inventory, sales, and personnel activity.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Monitored staff performance and provided feedback to ensure service standards were met.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Resolved customer complaints promptly and professionally.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established membership loyalty implementing rewards program to drive client retention.

Police Officer

Belle Fourche Police department
Belle Fourche, SD
11.2018 - 02.2019
  • Prepared detailed reports on incidents and arrests made.
  • Responded to emergency calls for service and provided assistance as needed.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Conducted traffic stops in accordance with departmental protocol.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Developed positive relationships with members of the community through outreach programs.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.
  • Advised citizens on safety precautions and preventive measures against crime.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.

Deli Manager

Kroger
Augusta , GA
10.2013 - 07.2017
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Monitored daily sales reports to maximize profitability.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Supervised deli staff to ensure efficient customer service.
  • Resolved customer complaints in a professional manner.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
  • Provided guidance and mentorship to team members on how best to serve customers' needs.
  • Created effective marketing promotions to improve business.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Assisted in developing marketing strategies that would increase sales in the deli department.
  • Established policies and procedures for the safe storage and rotation of food products.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Implemented cost-saving measures such as portion control, waste management.

Manager on Duty

Casa Blanca Cafe
Augusta, GA
03.2009 - 09.2013
  • Resolved customer complaints in a professional manner.
  • Trained new employees on job duties and company policies.
  • Audited cash registers at the end of each shift for accuracy.
  • Maintained inventory levels by ordering supplies as needed.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Assigned tasks to employees and monitored progress of projects.

Customer Service Representative

Sitel Call Center
Augusta, GA
02.2008 - 02.2009
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Latter Day Saints Missionary

Church Of Jesus Christ Of Latter Day Saints
Fort Worth, TX
09.2005 - 09.2007
  • Maintained contact with mission leaders regarding updates or changes.
  • Facilitated group discussions about various topics related to faith.
  • Organized trips for missionaries across multiple countries.
  • Delivered food baskets to families in need during holidays.
  • Prepared and delivered sermons during Sunday services.
  • Assisted with administrative tasks such as filing, data entry.
  • Organized Bible study classes for children, youth, and adults.
  • Led prayer sessions at church functions or special occasions.
  • Gave presentations on religious topics at conferences or seminars.
  • Participated in service projects throughout the local area.
  • Assisted with the organization of church events and activities.
  • Conducted weekly meetings with missionaries in order to review progress and goals.
  • Counseled individuals on religious beliefs and practices.

Overnight Stocker

Bilo Grocery
Evans, GA
01.2005 - 08.2005
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Received and stocked merchandise in a timely manner.
  • Picked up boxes and related trash from sales floor.
  • Checked shelves in department to determine replenishment needs.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Followed instructions to properly arrange merchandise items.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Assessed floor displays to restock merchandise.

Education

GED -

Lakeside High School
Evans, GA
06-2005

Skills

  • Budget Administration
  • Promotional planning
  • Loss Prevention
  • Employee Supervision
  • Inventory Oversight
  • Inventory Control
  • Customer Relations
  • Talent Recruitment
  • Team Leadership
  • Operations Management
  • Training and mentoring
  • Employee Scheduling
  • Performance Analysis
  • Staff Management
  • Stock management

References

References available upon request.

Timeline

Police Officer

Belle Fourche Police department
11.2018 - 02.2019

General Store Manager

SUBWAY®Restaurants
07.2017 - Current

Deli Manager

Kroger
10.2013 - 07.2017

Manager on Duty

Casa Blanca Cafe
03.2009 - 09.2013

Customer Service Representative

Sitel Call Center
02.2008 - 02.2009

Latter Day Saints Missionary

Church Of Jesus Christ Of Latter Day Saints
09.2005 - 09.2007

Overnight Stocker

Bilo Grocery
01.2005 - 08.2005

GED -

Lakeside High School

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Shawn Henderson