Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yundai Ramdeo

Yundai Ramdeo

Jamaica,NY

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Dedicated to providing excellent customer service and making operational and procedural improvements. Customer service and sales expert identifies customer needs and delivers solutions to problems. Highly productive customer service team member well-versed in service delivery standards. Offering 7 years of experience in claims resolution and customer service-oriented positions. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach. Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people. Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Hallak Couture Cleaners
Manhattan, NY
05.2018 - Current
  • Greet clients and assist with inquires.
  • Total purchases receive and process payments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Sales Representative

Robelan Displays
Hempstead, NY
11.2017 - 04.2018
  • Process orders and Travel arrangement
  • Maintain Customer records
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service

Brite Dry Cleaners
Queens, NY
06.2013 - 10.2017
  • Received orders compute cost and accept payments
  • Maintained interpersonal relationship and up-to-date knowledge of store policies
  • Assembler (put orders together to be delivered)
  • Organized and maintained the tidiness of the store.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Cunupia Secondary School

Microsoft Excel - Basic -

Upper Level Institute

Microsoft Excel - Basic to Advance -

Udemy Academy

Skills

  • Complaint Handling
  • Order Processing
  • Professional Telephone Demeanor
  • Account Updating
  • Receiving Support
  • Complaint Resolution
  • Credit Card Payment Processing
  • Computer Skills
  • Customer Relations
  • Data Entry
  • Microsoft Excel
  • Order Fulfillment
  • High-Energy Attitude
  • Customer Service Excellence
  • Inbound and Outbound Calling
  • Work Prioritization
  • Problem Resolution
  • Order and Refund Processing
  • Customer Data Confidentiality

Timeline

Customer Service Representative

Hallak Couture Cleaners
05.2018 - Current

Customer Service Sales Representative

Robelan Displays
11.2017 - 04.2018

Customer Service

Brite Dry Cleaners
06.2013 - 10.2017

High School Diploma -

Cunupia Secondary School

Microsoft Excel - Basic -

Upper Level Institute

Microsoft Excel - Basic to Advance -

Udemy Academy
Yundai Ramdeo