Yunique Hendricks
Homewood
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GDCC-Remote
Reno
02.2022 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Representative
Alabama Title Loans
Birmingham
09.2023 - 09.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
Food Service Worker
UAB Medicine
Birmingham
02.2021 - 02.2022
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Monitored inventory levels of food items used during meal services.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Ensured all dishes were presented attractively before serving to customers.
- Served meals to customers in a friendly and courteous manner.
- Assembled and served meals according to specific guest requirements.
CNA
Aspire Health Partners
Birmingham
02.2018 - 02.2021
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Transported residents within the facility as needed.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Participated in educational programs designed to improve knowledge of health care practices.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered patient call signals and signal lights to determine patients' needs.
Sales Associate
Bath and Body Works, Limited Brands
Birmingham
01.2016 - 02.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with product selection, sizing and styling.
- Answered customer inquiries regarding product features, pricing, and availability.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
PD JACKSON OLIN
Birmingham, Alabama 05-2015
Skills
- Customer service
- CRM software
- Order processing
- Data entry
- Conflict resolution
- Attention to detail
- Customer engagement
- Sales support
- Relationship building
- Follow-up communication
- Active listening
- Time management
- Team collaboration
- Problem solving
- Adaptability
- Assertiveness
- Service upselling
- Call management
- Complaint resolution
- Account management
- Tracking complaints
- Product knowledge
- Call center experience
- Courteous demeanor
- Organization
- Supervision and leadership
- High-energy attitude
- Skype
- Microsoft office expertise
- Problem-solving
Certification
- CNA certification
Timeline
Customer Service Representative
Alabama Title Loans
09.2023 - 09.2024
Customer Service Representative
GDCC-Remote
02.2022 - Current
Food Service Worker
UAB Medicine
02.2021 - 02.2022
CNA
Aspire Health Partners
02.2018 - 02.2021
Sales Associate
Bath and Body Works, Limited Brands
01.2016 - 02.2018
High School Diploma -
PD JACKSON OLIN