Yu(April) Pei

• Managed a portfolio of clients and coordinated services across healthcare and community partners
• Streamlined case workflows and improved service delivery efficiency
• Maintained accurate client records using case management software and reporting systems
• Conducted needs assessments and identified service gaps to support program planning
• Created outreach materials and supported community engagement initiatives

• Conducted client needs assessments and supported individualized service planning
• Guided clients through application processes and ensured accurate documentation
• Facilitated wellness and peer support programs to improve engagement outcomes
• Maintained confidential records and supported daily operations

Japanese Cosmetics Store | Part-time

• Assisted customers with product selection based on skincare needs and preferences
• Increased sales through personalized recommendations and upselling strategies
• Tracked popular products and customer trends to support inventory decisions
• Delivered excellent customer service in a fast-paced retail environment

• Managed daily office operations, ensuring organized filing systems to support efficient information retrieval.
• Coordinated class schedules and effectively communicated with instructors to facilitate smooth course delivery.
• Handled inquiries from parents and students, providing prompt responses.
• Assisted in planning events and workshops for students and the community.

UCI LGBT Resource Center | Part-Time Internship

• Provided front desk support and assisted students, staff, and visitors with inquiries and resources
• Managed scheduling, administrative tasks, and daily office operations
• Maintained records and organized events/materials to support center programs
• Delivered professional customer service in a diverse campus environment

Preschool | Part-time

• Supported classroom operations and daily activity planning
• Monitored student progress and behavior patterns
• Coordinated with teachers and parents to ensure effective communication
• Managed multiple priorities in a dynamic environment