Yureli Bustos
Okeechobee,FL
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Pueblo Viejo Mexican Restaurant
03.2023 - Current
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FL05.2023
Skills
- Guest Seating
- Customer Service
- Upselling
- Service prioritization
- Table preparation
- Phone Etiquette
- Greeting guests
- Complaint Handling
- Cash Handling
- Effective Multitasking
- Active Listening and Communication
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Pueblo Viejo Mexican Restaurant
03.2023 - Current
High School Diploma -
Okeechobee High School
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