Yuri Henderson
Plainfield
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Telecomunications Technician
AT&T
07.1994 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Worked with diverse types of weather and ground conditions.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tracked and recorded parts and labor costs related to each service call.
- Tested systems, noting issues and completing preventive maintenance.
Volunteer
Calvary Church Of Naperville
04.2013 - 01.2023
- Assisted with live production of special events and programs.
- Operated video cameras for services, people interactions and interviews
- Used strong interpersonal communication skills over see and direct camera operators during live service.
- Participated in religious ceremonies and events.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
Cashier
Toys"R"Us
01.1991 - 10.1993
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
Mess Management Specialist
United States Naval Submarine Service
11.1986 - 06.1991
- Served in Operation Desert Storm
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Complied with uniform regulations and standards of conduct established company.
- Communicated instructions for tasks clearly and concisely to promote comprehension.
Education
No Degree - Computer And Information Sciences
DeVry University
Oak Brook, ILSkills
- Data Evaluation
- Equipment Installation
- Proper Storage Procedures
- MS Office
- Team Collaboration
- Telephone Etiquette
- Operations Support
- Attention to Detail
- Recordkeeping and Confidentiality
- Verbal and Written Communication
- Phone Inquiries
Accomplishments
- Supervised team of 5 technicians in overseeing telephone number inventory and system upgrade.
- Collaborated with team of engineers in the implementation of First Mile at AT&T.
Timeline
Volunteer
Calvary Church Of Naperville
04.2013 - 01.2023
Telecomunications Technician
AT&T
07.1994 - Current
Cashier
Toys"R"Us
01.1991 - 10.1993
Mess Management Specialist
United States Naval Submarine Service
11.1986 - 06.1991
No Degree - Computer And Information Sciences
DeVry University
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