Yuri Lopez
Sacramento,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
7
7
years of professional experience
Work History
CSR
Insync Consulting Services
Sacramento, CA
01.2023 - 07.2024
- Utilized job-related software to help customers find the best option for medical services
- Referred customers to correct place to solve medical issues
- Helped customers when moved counties to use current medical services
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Researched required information using available resources.
Cashier
99 Cents Only
Sacramento, USA
04.2023 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Performed other duties as assigned by management
Warehouse Associate
Amazon
West Sacramento, USA
05.2021 - 12.2022
- Received and processed incoming shipments, verifying accuracy of items against purchase orders
- Maintained accurate inventory records through manual and computerized systems
- Performed cycle counts to ensure accuracy of inventory levels
- Packed goods for shipment in accordance with customer instructions
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately
Supervisor
Golden Corral Buffet and Grill
Sacramento, USA
10.2017 - 02.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Responded to customer questions regarding products, prices and availability
- Resolved customer complaints and adjusted policies to meet changing needs
Education
Carrington College Califomia
Sacramento, CASkills
- Customer Service
- Feedback Acceptance
- Cash Handling
- Call Response and Transfer
- Reliable and Responsible
- Cooperative Attitude
- Honest and Dependable
- Customer focus
Timeline
Cashier
99 Cents Only
04.2023 - 10.2023
CSR
Insync Consulting Services
01.2023 - 07.2024
Warehouse Associate
Amazon
05.2021 - 12.2022
Supervisor
Golden Corral Buffet and Grill
10.2017 - 02.2019
Carrington College Califomia