Yuri Muniz
Rio De Janeiro,RJ
Summary
Skilled interpreter and translator with comprehensive experience in facilitating seamless communication across diverse languages and cultures. Possess strong linguistic proficiency, cultural competence, and technical knowledge relevant to translating complex texts and interpreting in real-time settings. Successfully bridged language barriers in multinational companies, enhancing collaboration and understanding. Demonstrated ability to deliver accurate translations under tight deadlines, ensuring smooth international relations and project success.
Overview
6
6
years of professional experience
Work History
Translator and Interpreter
Norwegian Cruise Line
Miami, FL
11.2022 - Current
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Provided appropriate contextual information to increase clients understanding of translations.
- Facilitated communication for people with limited language proficiency.
Hospitality Coordinator
Selina
Rio De Janeiro, RJ
02.2020 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed strategies to improve guest satisfaction ratings through changes in hospitality practices.
- Organized and managed reservations, check-ins, and check-outs of guests.
Hospitality Coordinator
CASAI
São Paulo, SP
06.2021 - 08.2025
- Created detailed reports on guest feedback to identify areas for improvement in hospitality services.
- Delivered productive resolutions and executed on-time, under-budget project management on complex issues.
- Upheld demanding quality and performance standards and drove improvements to elevate staff levels.
- Delegated work to staff, setting priorities and goals.
- Coordinated daily activities between front desk staff and housekeeping department.
- Resolved any complaints from guests in an efficient manner while upholding company policies.
Front Desk Manager
Hotel Nacional
Rio De Janeiro, RJ
06.2019 - 01.2020
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Education
Associate of Science - Tourism And Hospitality
UNESA
São PauloSkills
- Simultaneous interpretation
- Written translation
- Effective communication techniques
- Excellent listening
- Strong vocabulary skills
- Continuous learning mindset
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Full Professional
Timeline
Translator and Interpreter
Norwegian Cruise Line
11.2022 - Current
Hospitality Coordinator
CASAI
06.2021 - 08.2025
Hospitality Coordinator
Selina
02.2020 - Current
Front Desk Manager
Hotel Nacional
06.2019 - 01.2020
Associate of Science - Tourism And Hospitality
UNESA