YURIDIA CRUZ
Brooklyn
Summary
Experienced teacher and assistant with a strong background in child care and educational programs. Proven ability to work effectively as part of a team, demonstrating exceptional teamwork, communication, and classroom management skills. Collaborative with staff and parents to meet individual needs and enhance child development. Passionate about creating a supportive and engaging learning environment that fosters growth and development for all students.
Overview
7
7
years of professional experience
Work History
Shift Manager
Starbucks Coffee Company
09.2021 - Current
- Prepare beverages to customer specifications, ensuring quality and consistency
- Promoted new menu items, contributing to a 10% increase in sales of seasonal beverages
- Addressed customer concerns promptly, enhancing customer satisfaction and repeat business
- Assisted in training new hires, and fostering a positive and supportive team environment
- Worked closely with team members to maintain a clean and organized workspace, enhancing overall efficiency
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Group leader- child care
CAMBA
03.2024 - 12.2024
- Assisted students with homework issues and helped to incorporate positive study skills.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Promoted a safe and nurturing atmosphere within the classroom, fostering emotional well-being among students.
Certified Training Manager
Chipotle Mexican Grill
09.2020 - 06.2021
- Led training programs for new hires, improving onboarding efficiency and staff retention
- Developed training materials, enhancing team skills and service quality
- Coordinated with management to identify training needs, ensuring alignment with company goals
- Introduced new training methods, increasing staff engagement and knowledge retention
- Provided ongoing support and mentorship to new hires, fostering a positive and productive work environment
Classroom Assistant
Studio In A School
05.2018 - 08.2018
Education
Bachelor Of Early Childhood Care And Education -
Kingsborough Community College
Brooklyn, NYSkills
- Teamwork
- Time Management
- Educational Programs
- Childcare
- Communication
- Organization
- Classroom Management
- Conflict Resolution
- Special Needs Support
- Child Development
- Flexibility
- Patience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Group leader- child care
CAMBA
03.2024 - 12.2024
Shift Manager
Starbucks Coffee Company
09.2021 - Current
Certified Training Manager
Chipotle Mexican Grill
09.2020 - 06.2021
Classroom Assistant
Studio In A School
05.2018 - 08.2018
Bachelor Of Early Childhood Care And Education -
Kingsborough Community College
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