YURIDIA URIOSTEGUI
Austell,US
Summary
BDC Service Representative with 5 years of experience in enhancing customer satisfaction and retention through strategic communication and data-driven initiatives. Demonstrates expertise in utilizing CRM tools to optimize workflows and improve appointment conversion rates, consistently exceeding targets. Committed to fostering collaboration and innovation within teams, leveraging skills in integrity, cross-selling, and advanced computer systems to drive success and streamline service processes.
Overview
7
7
years of professional experience
Work History
BDC SERVICE REPRESENTATIVE
Nissan of Lithia Springs/marietta
Lithia Springs
04.2024 - 01.2026
- Manage service appointments, enhancing customer satisfaction and retention with effective communication.
- Spearhead customer service initiatives in BDC, enhancing client satisfaction and driving service appointments. Utilise cutting-edge CRM tools to optimise workflow and boost efficiency.
- Analyse service trends and customer feedback to refine BDC processes. Implement data-driven strategies to improve appointment conversion rates and streamline communication channels.
- Exceed service appointment targets through proactive outreach and follow-up. Collaborate with internal departments to ensure seamless customer experience from initial contact to service completion.
DEBT COLLECTOR
ARC Management Group
Kennesaw, GA
08.2023 - 10.2023
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers’ financial situations.
- Secured payments by following up with customers which disregarded promise to pay.
FRONT DESK RECEPTIONIST
Wingate by Wyndham
Atlanta, GA
02.2020 - 09.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
PRE SCHOOL TEACHER
Primrose School of Providence Pavilion
Mableton, GA
03.2025 - 08.2026
- Planned and prepared food product orders to maintain appropriate stock levels.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored quality, presentation and quantities of plated food across line.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Utilized effective cleaning and sanitation procedures and observed proper food handling to prevent illness and disease.
Education
GED -
Kennesaw State University
1000 Chastain Rd 09.2026
Skills
Bilingual
Customer service
Microsoft
Excel
Personal Information
Title: BDC SERVICE REPRESENTATIVE
Timeline
PRE SCHOOL TEACHER
Primrose School of Providence Pavilion
03.2025 - 08.2026
BDC SERVICE REPRESENTATIVE
Nissan of Lithia Springs/marietta
04.2024 - 01.2026
DEBT COLLECTOR
ARC Management Group
08.2023 - 10.2023
FRONT DESK RECEPTIONIST
Wingate by Wyndham
02.2020 - 09.2023
GED -
Kennesaw State University