Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yurisleydis Cruz

600 S Dodge St,IA

Summary

Dynamic leader with a proven track record at Grandstay Hotels & Crossings By Grandstay, enhancing housekeeping operations and guest satisfaction. Excelled in workload prioritization and employee motivation, significantly reducing guest complaints. Skilled in task delegation and developing effective strategies, showcasing a blend of hard and soft skills to elevate team performance and service standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Housekeeping Supervisor

Grandstay Hotels & Crossings By Grandstay
06.2024 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
  • Developed customized cleaning plans for VIP guests based on their preferences, resulting in increased guest satisfaction scores.

H&R Block Receptionists

H&r Block
12.2020 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Housekeeping Aide

Algona Manor Care Center
03.2022 - 07.2022
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

WIC Clerk

WIC
02.2019 - 11.2020
  • Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
  • Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
  • Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
  • Organized food vouchers distribution process efficiently ensuring timely access for eligible families.

Education

Western Iowa Tech Community College
Denison, IA
05.2022

Skills

  • Workload prioritization
  • Housekeeping
  • Employee motivation
  • Task delegation

Certification

CPR

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Head Housekeeping Supervisor

Grandstay Hotels & Crossings By Grandstay
06.2024 - Current

Housekeeping Aide

Algona Manor Care Center
03.2022 - 07.2022

H&R Block Receptionists

H&r Block
12.2020 - 12.2022

WIC Clerk

WIC
02.2019 - 11.2020

Western Iowa Tech Community College

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Yurisleydis Cruz