Yusef Kazemzadeh

Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Oversaw daily operations to maintain store cleanliness and organization.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

• Began as a online veterinary writer and data analyst
• Became Purchasing Agent after unprecedented growth of online business
• Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
• Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
• Maintained complete documentation and records of all purchasing activities.
• Ensured timely delivery of materials through effective planning and coordination with suppliers.
• Managed a 99% approval rating on Amazon

• Specializing in Search Engine Optimization, increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans leading to position with Vets Plus

• Represented Southwest and Downtown Journals as well as the Minnesota Parent Magazine and The Golden Age, retirement publication
• Worked with many developers and remodelers in one of the nation's fastest growing markets
• Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
• Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
• Created and presented media and advertising packages to prospective customers.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Made outbound calls to existing customers to upsell advertising packages.
• Helped customers in determining design and layout of sold and spec ads.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Conducted market research to attract clients in new territories.
• Negotiated contracts with vendors and clients.