Yusif Odeh
Summary
Results-driven professional with over a decade of experience in customer-facing roles across retail and commercial sectors. Skilled at building global client relationships, adapting to diverse needs, and excelling under pressure. Ready for challenges and focused on meeting future demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Merchant Services Specialist, AVP
Huntington National Bank
05.2025 - Current
- Serve as the primary Merchant Services Specialist for 7 districts across Chicago, Minnesota, and Texas, leading branch managers and bankers through training, coaching, and sales enablement initiatives to effectively position payment solutions.
- Develop and grow relationships with business clients generating up to $3M in annual sales, delivering tailored merchant services and payment solutions that support revenue growth and operational efficiency.
- Act as a trusted advisor to branch partners, driving a 35% increase in regional sales performance through strategic guidance and best practices.
- Conduct monthly district meetings to evaluate performance, provide guidance, and implement best practices, contributing to consistent month-over-month growth in referral activity.
- Achieved a nationwide new-hire milestone by opening 22 accounts in the first month, the highest ever for a new employee.
Implementation Specialist, VP | Commercial Banking
JPMorgan Chase
09.2023 - 04.2025
- Identified, implemented, and led innovative, complex, large-scale client onboarding solutions, ensuring end-to-end ownership of the client experience.
- Provided subject matter expertise for implementations, treasury products/services, and training requirements to both external clients and internal stakeholders.
- Led collaborative dialogue with the client, sales team, and subject matter experts to develop an implementation project plan tailored to the complex and dynamic needs of multi-entity, multi-jurisdiction clients.
- Resolved complex situations by executing independent judgment within company policies.
- Utilized Microsoft Office, Salesforce, SQL, and various ERP’s to interpret and present client data effectively.
Onboarding Specialist | Commercial Credit Cards
JPMorgan Chase
06.2021 - 08.2023
- Successfully onboarded and managed credit card programs for 30+ commercial clients simultaneously.
- Served as the primary point of contact for clients, addressing questions and providing guidance throughout the onboarding process.
- Collaborated with stakeholders and cross-functional teams to ensure consistency in project lifecycle and enhance overall client experience.
- Demonstrated ability to work effectively both independently and in a team environment.
- Maintained controls agenda to ensure policies and procedures served the client and protected the firm.
Licensed Relationship Banker, VP
Chase Bank
01.2020 - 05.2021
- Exceeded quarterly sales targets by 25%, focusing on high-priority accounts and optimizing the sales pipeline.
- Drove a 50% increase in new business in the first quarter of 2021 by prioritizing investment-driven initiatives.
- Partnered with Financial Advisors to deliver investment-related solutions for affluent clientele with assets ranging from $500K to $2M.
- Proactively engaged with clients, both face-to-face and over the phone, to understand their financial needs and offer tailored product and service recommendations.
- Established new client connections while nurturing and evolving existing relationships.
- Mentored new bankers through the licensing process.
Personal Banker
Chase Bank
06.2019 - 01.2020
- Outperformed sales goals by 180%, growing production from $1,000 to $2,800 within 60 days.
- Boosted credit card sales by 30%, leveraging cross-selling techniques and implementing effective sales strategies.
- Partnered with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect clients with experts who offered tailored financial support.
- Acquired, retained, and deepened customer relationships.
- Led bankers to adopt new, creative, and unique solutions for emerging opportunities.
Associate Banker
Chase Bank
06.2018 - 06.2019
- Assisted clients with transactions, promoted self-service banking solutions, and connected them to the One Chase family.
- Facilitated leads to bankers, resulting in a 20% increase in credit card account openings.
- Served as the initial point of contact for clients, guiding them through their banking needs to achieve their financial goals.
- Developed meaningful relationships with clients, providing education on Chase banking technologies.
- Balanced a cash drawer with 99% accuracy.
Education
Bachelor of Science - Marketing
Purdue University
Lafayette, IN12-2017
Skills
- Sales Strategy Development
- Client Relationship Management
- Cross-Functional Collaboration
- Project Coordination
Certification
Securities Industry Essentials
Series 6
Series 63
Indiana Life
Volunteer Work
- Indiana Horizon Academy, 2013–Present.
- Junior Achievement, 2018.
Timeline
Merchant Services Specialist, AVP
Huntington National Bank
05.2025 - Current
Implementation Specialist, VP | Commercial Banking
JPMorgan Chase
09.2023 - 04.2025
Onboarding Specialist | Commercial Credit Cards
JPMorgan Chase
06.2021 - 08.2023
Licensed Relationship Banker, VP
Chase Bank
01.2020 - 05.2021
Personal Banker
Chase Bank
06.2019 - 01.2020
Associate Banker
Chase Bank
06.2018 - 06.2019
Bachelor of Science - Marketing
Purdue University