Summary
Overview
Work History
Skills
Timeline
Generic

Yusimi Luis Bernal

Miami Beach,FL

Summary

14 years of experience in the Optical Industry, up to date with the NCLE & ABO certifications. Florida Board Optician Certified. Goal and detail oriented. Fluent in Spanish and English.

Overview

6
6
years of professional experience

Work History

Lic Multi-Site

Usv Optical Inc
Hialeah, FL
01.2022 - Current
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used [Tool] to assist with final fitting.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Recorded [Type] measures accurately and placed orders with eyeglass manufacturers.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Ability to explain things clearly.

General Manager Administration

Gera Group LLC
Miami, FL
10.2020 - Current
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Optical Manager, Licensed

Usv Optical Inc
Miami, FL
01.2017 - 10.2020
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Explained prescriptions, optical terminology, and products to customers.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Developed incentives, achieving sales targets to increase revenue.

Skills

  • Sales Development
  • Account development
  • Competitive analysis
  • Client relationship management
  • Adaptable
  • Persuasive
  • Critical thinking
  • Eye for detail and organization
  • Active Listening
  • Contact Lens Demonstration
  • Billing Processing
  • Frame Adjustments

Timeline

Lic Multi-Site

Usv Optical Inc
01.2022 - Current

General Manager Administration

Gera Group LLC
10.2020 - Current

Optical Manager, Licensed

Usv Optical Inc
01.2017 - 10.2020

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Yusimi Luis Bernal