Yusra Abdi
Seattle,WA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer obsessed while consistently being curious and ever changing.
Overview
9
9
years of professional experience
Work History
Top Stylist Assistant
Nordstrom
10.2021 - Current
- Support the store’s #1 top seller at Collectors.
- Straighten and organize the boutique every morning before open.
- Check status of all place orders to ensure customer satisfaction with ordering process.
- Check daily calendar, confirm any appointments for the day, and prepare all necessary needs for the appointment.
- Tidy up all fitting rooms throughout the day and assist customers to their cars if needed.
- Support the Department Manager with asks throughout the day.
- Collaborate cross-functionally with departments throughout the store to support all customer needs.
Customer Service & Communication
Airport Security
03.2022 - 06.2025
- Conducted thorough security screenings to ensure passenger safety and compliance with regulations.
- Monitored surveillance systems to detect suspicious activities and respond promptly to incidents.
- Managed crowd control during peak times, ensuring smooth flow of passengers while maintaining high levels of security.
- Trained new agents on operational procedures, enhancing team efficiency and knowledge retention.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Cashier Assistant
Zara
11.2019 - 02.2022
- Managed and trained cashiers on proper cash handling procedures.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- How to communicate with non-English speakers needs of anything.
- Along with other things that needed to be done around the store.
Front Desk Receptionist
Thrive Communities
02.2019 - 2021
- Managed multi-line phone system, ensuring prompt responses to inquiries and directing calls efficiently.
- Provided exceptional customer service, addressing client needs and resolving issues proactively.
- Coordinated scheduling for appointments, optimizing front desk operations and resource allocation.
- Maintained accurate records of visitor logs and correspondence, enhancing office organization and efficiency.
- Assisted in training new staff on front desk protocols and customer interaction techniques.
Barista
Starbucks
01.2018 - 2021
- Prepared and served high-quality beverages, ensuring customer satisfaction through attention to detail.
- Operated espresso machines and grinders, maintaining cleanliness and functionality of equipment.
- Developed strong relationships with regular customers, enhancing overall store experience and loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Support Worker
Rainier Food Bank
03.2017 - 05.2017
- Volunteered at the Rainier Food Bank for a year.
- Support on anything needed for day or week.
Education
Associate of Arts -
Seattle Central Community College
Seattle, WA06.2022
Skills
- Computer Skills: Microsoft Word, PowerPoint, Excel, Email
- Languages Spoken: Somali, English, Oromo and Swahili
- Customer Education
- Quick Learner
- Relationship building and Management
- Teamwork and collaboration
Timeline
Customer Service & Communication
Airport Security
03.2022 - 06.2025
Top Stylist Assistant
Nordstrom
10.2021 - Current
Cashier Assistant
Zara
11.2019 - 02.2022
Front Desk Receptionist
Thrive Communities
02.2019 - 2021
Barista
Starbucks
01.2018 - 2021
Support Worker
Rainier Food Bank
03.2017 - 05.2017
Associate of Arts -
Seattle Central Community College
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