Kassidy Barthelemy

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

.

• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Increased customer loyalty with exceptional communication skills and personalized service.

.

• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Established administrative work procedures to track staff's daily tasks.

• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Served food and beverages promptly with focused attention to customer needs.
• Handled cash transactions accurately, contributing to balanced daily financial reports.