Yutodika Campbell
Nashville,TN
Summary
Proven Customer Service Representative for several years, adept in critical thinking and Microsoft Office Suite, excelled in transforming high-stress situations into positive customer experiences, leading to increased loyalty. Recognized for outstanding rapport-building reviewing claims, problem resolution skills, consistently exceeded performance metrics, enhancing client satisfaction and team productivity.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TriWest Healthcare Alliance
04.2025 - Current
- Analyzed effectiveness of internal controls through testing and process review.
- Provides outstanding customer service related to Veteran care through the Community Care Network (CCN) in a fast-paced contact center.
- Responded to inbound calls regarding authorizations for medical and behavioral health care, provider status, and claims payment.
- Accurately assesses caller requests, answers caller inquiries and processes requests while focusing on first call resolution and/or appropriate call escalation protocols
- Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow
- Solved problems through systematic analysis and process judgment.
Customer Service Representative
Sutter Health
06.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer and member enrollment requests for products, services, and company information, enhancing customer satisfaction.
- Built rapport with customers through active listening, contributing to client retention and positive feedback.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tailored support strategies for high-priority clients, effectively meeting their specific needs.
Customer Support Specialist
Interfaith
09.2019 - 06.2022
- Cultivated client relationships, leading to increased repeat business and consistent positive feedback.
- Delivered exceptional customer service experiences as a team lead by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Analyzed customer feedback data to pinpoint improvement areas and proposed actionable solutions.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Promoted continuous learning within support team, boosting expertise in product knowledge and customer service.
Education
Post-Graduate Certificate - Community Health Coordinator
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ08-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Office Suite
- Microsoft PowerPoint
- CRM management
- Building rapport
- Technical support
- Documentation management
- Spreadsheets
- Call prioritization
- Problem resolution
- Call center experience
- Computer proficiency
- Order management
- Account updating
Timeline
Customer Service Representative
TriWest Healthcare Alliance
04.2025 - Current
Customer Service Representative
Sutter Health
06.2022 - 04.2025
Customer Support Specialist
Interfaith
09.2019 - 06.2022
Post-Graduate Certificate - Community Health Coordinator
Maricopa Community Colleges, Rio Salado Community College