Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yuvini Guzman

Houston,TX

Summary

Dynamic Customer Support Specialist with a proven track record at H-E-B Grocery, excelling in problem-solving and customer relationship management. Recognized for enhancing customer satisfaction through effective complaint handling and empathetic communication. Adapt at multitasking and maintaining professionalism, ensuring high-quality service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

H-E-B Grocery
12.2019 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Pharmacy Technician Trainee

MD Anderson Cancer Center Rose Clinic Home Care
03.2025 - 04.2025
  • Accurately and efficiently prepared small and large volume parenteral sterile products.
  • Prepared investigational drugs for clinical trials, ensuring accuracy and compliance according to MD Anderson guidelines.
  • Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician Trainee

MD Anderson Cancer Center Inpatient Hospital
02.2025 - 03.2025
  • Counted, measured, and compounded medications following standard procedures.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
  • Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
  • Assisted in preparation of compound medications, following precise formulas for patient-specific needs.
  • Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.

Pharmacy Technician Trainee

MD Anderson Cancer Center Rose Clinic - Retail
01.2025 - 02.2025
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.

Education

Associate of Science -

Houston Community College
Houston, TX
05-2026

ASHP/ ACPE Accredited Pharmacy Technician Training - Health Education

Houston Community College
Houston, TX
05-2025

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Highly professional
  • Staff education and training
  • Data entry

Certification

Texas State Board of Pharmacy

Registered Pharmacy Technician: # 369674

Expiration Date: 06/30/2027


PTCB Certification (CPht)

Certification number: # 30309308

Expiration Date: 06/30/2027


American Heart Association

Basic Life Support ( CPR and AED )

Expiration Date: 04/05/2027


IV Certification ( ASHP/ACPE )

Accredited Pharmacy Technician Certificate

Houston Community College

May 2025

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Pharmacy Technician Trainee

MD Anderson Cancer Center Rose Clinic Home Care
03.2025 - 04.2025

Pharmacy Technician Trainee

MD Anderson Cancer Center Inpatient Hospital
02.2025 - 03.2025

Pharmacy Technician Trainee

MD Anderson Cancer Center Rose Clinic - Retail
01.2025 - 02.2025

Customer Support Specialist

H-E-B Grocery
12.2019 - Current

Associate of Science -

Houston Community College

ASHP/ ACPE Accredited Pharmacy Technician Training - Health Education

Houston Community College

Similar Profiles

CREATE PROFILE