Yvania Reynoso
San Antonio
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
CLC
San Antonio
11.2023 - Current
- Assisted customers in English and Spanish to resolve inquiries and issues.
- Managed customer accounts using CRM software for effective communication.
- Provided product information and guidance to enhance customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
- Conducted follow-up calls to ensure resolution of customer concerns.
- Displayed patience and understanding when dealing with difficult situations.
Esthetician
HAND AND STONE MASSAGE AND FACIAL SPA
Wyomissing
07.2021 - 10.2023
- Conducted skin condition assessments and offered tailored treatment recommendations.
- Administered facials and various cosmetic treatments to clients.
- Performed professional waxing services to ensure client satisfaction.
- Provided personalized product recommendations, resulting in increased sales and client satisfaction.
- Ensured the cleanliness and proper maintenance of beauty and skincare tools.
- Managed client communications and records, maintaining confidentiality and organization.
Cashier/Sales floor associate and Lost prevention /Sps
ROSS DRESS FOR LESS
Reading
11.2019 - 08.2021
- Delivered exceptional customer service by greeting and assisting customers at the sales floor and cash register.
- Managed merchandise processing, stocking, and inventory maintenance to ensure a well-organized and fully stocked store for customers.
- Provided prompt and courteous responses to customer inquiries and calls, handling returns, exchanges, and any issues with professionalism.
- Implemented loss prevention strategies to maintain a safe and secure environment for customers and employees, effectively mitigating theft and fraud.
Front desk assistant
My first steps daycare
Reading
07.2018 - 07.2019
- Welcomed and greeted guests in a professional and courteous manner, fostering a positive initial experience.
- Effectively addressed and resolved guest inquiries and concerns, ensuring high levels of satisfaction.
- Proficiently managed incoming calls, emails, and messages, handling communications promptly and accurately.
- Maintained and updated records and files with meticulous attention to detail, ensuring accuracy and accessibility of information.
- Received and distributed letters and packages efficiently, maintaining proper handling and documentation.
Team member
Moe's southwest grill
Wyomissing
02.2018 - 07.2018
- Provided exceptional customer service by greeting and welcoming customers, cultivating a friendly and inviting atmosphere.
- Utilized effective communication skills to understand customer needs and provide appropriate assistance and support.
- Ensured store cleanliness and orderliness to uphold high standards of presentation and organization.
- Managed accurate product pricing, labels, and placement for efficient customer shopping experience.
- Prepared and served food to customers while maintaining quality and adhering to safety standards.
Education
Esthetician's license -
American Barber and Beauty Academy
Reading, PAHigh school diploma -
Muhlenberg High School
Reading, PASkills
- Bilingual communication
- Product knowledge
- Conflict resolution
- Time management
- Team collaboration
- Sales strategies
- Record keeping
- Problem solving
- Attention to detail
- Professionalism
- Flexibility and adaptability
- Customer service
- Multitasking and organization
- Sales quota achievement
Timeline
Bilingual Customer Service Representative
CLC
11.2023 - Current
Esthetician
HAND AND STONE MASSAGE AND FACIAL SPA
07.2021 - 10.2023
Cashier/Sales floor associate and Lost prevention /Sps
ROSS DRESS FOR LESS
11.2019 - 08.2021
Front desk assistant
My first steps daycare
07.2018 - 07.2019
Team member
Moe's southwest grill
02.2018 - 07.2018
Esthetician's license -
American Barber and Beauty Academy
High school diploma -
Muhlenberg High School