Yveliana Oquendo
Elgin,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Detail-oriented professional brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers' needs.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Orthoillinois
Rockford, IL
01.2024 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Scheduled patient appointments over the phone, maximizing productivity.
Service Manager
Chipotle
Rockford, IL
08.2022 - 01.2024
- Adhered to customer service standards to foster satisfaction and retention.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
Crew Leader
Crumbl Cookies
Naperville, IL
01.2019 - 07.2022
- Ensured compliance with all health and safety regulations.
- Established and maintained professional working relationships with employees.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Education
QA Engineering Certificate -
Triple Ten
Associate of Arts - Education
Joliet Junior College
Joliet, IL06-2022
Skills
- Team collaboration
- Communication skills
- Time management
- Attention to detail
- API testing
- Quality assurance
- Automation testing
- Black box testing
- Exploratory testing
- Bug tracking tools
- Test planning
- Jira
- JSON
- DevTools
QA Technical Projects
- TBD
Timeline
Patient Service Representative
Orthoillinois
01.2024 - Current
Service Manager
Chipotle
08.2022 - 01.2024
Crew Leader
Crumbl Cookies
01.2019 - 07.2022
QA Engineering Certificate -
Triple Ten
Associate of Arts - Education
Joliet Junior College
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