Yvette Aki
San Antonio,TX
Summary
Skilled Program Specialist passionate about facilitating exceptional programs, and helping clients by providing expert support. Familiar with customer service, training and development, and always looking for ways to improve operations. Well-organized and resourceful with a detail-oriented and conscientious approach. Known for strong interpersonal communication skills, and excels at multitasking.
Overview
13
13
years of professional experience
Work History
Program Specialist
Northside Independent School District
San Antonio, TX
02.2009 - Current
- Provided ongoing direction and leadership to align team actions with district policies and procedures across four locations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling appointments.
- Evaluated program operations, successes and deficiencies, to identify concerns and recommend strategies to enhance processes and elevate results.
- Established open and professional relationships with with all stakeholders which facilitated communication, quickly resolving issues and conflicts.
- Developed, coordinated, and administered staff training programs.
- Recruited, interviewed, and recommended staff members for hire.
- Addressed and resolved technical, financial, and operational concerns by working with team members, accountants, and supervisors.
- Evaluated employee performance and enacted improvement plans, coordinated disciplinary actions, and conducted investigations.
- Maintained and verified payroll information by calculating, collecting, and entering data.
- Trained new employees on proper protocols and customer service standards.
- Offered technical support for online registrations. and helped customers navigate the website to facilitate the registration process.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2008
Skills
- Self- Starter
- Flexible and Adaptable
- Results Driven
- Customer Service Oriented
- Decision Making
- Organization and Time Management
- Leadership
- Scheduling and Coordinating
- Managing Employee Relations
- Proficient in Microsoft Office
Timeline
Program Specialist
Northside Independent School District
02.2009 - Current
Bachelor of Arts - Psychology
The University of Texas At San Antonio
Similar Profiles
Bridgette GutierrezBridgette Gutierrez
Art Educator at Northside Independent School District, Rawlinson Middle SchoolArt Educator at Northside Independent School District, Rawlinson Middle School
Kevin WilsonKevin Wilson
Itinerant Teacher for the Deaf and Hard of Hearing at Northside Independent School DistrictItinerant Teacher for the Deaf and Hard of Hearing at Northside Independent School District
Lee Anne LeisterLee Anne Leister
Advanced Algebra 1 Teacher at Garcia MS, Northside Independent School DistrictAdvanced Algebra 1 Teacher at Garcia MS, Northside Independent School District
Kayla FergusonKayla Ferguson
Teacher at Northside Independent School DistrictTeacher at Northside Independent School District
Robert SandovalRobert Sandoval
Epic Credentialed Trainer at University HealthEpic Credentialed Trainer at University Health