Yvette Azcona
Summary
Professional with robust experience in radiology scheduling, adept at managing appointments, coordinating with medical staff, and ensuring smooth workflow. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skills include patient communication, scheduling software, and problem-solving. Known for reliability and efficiency in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Radiology Scheduler
Princeton Radiology Associates
03.2022 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
Administrative Executive - Part Time
Tax Lady II Union County
10.2019 - 03.2022
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
Operations Technician
New Jersey Property-Liability Insurance Assoc
06.2021 - 10.2021
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in the database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Insurance Verification Specialist
Hearing Life
11.2017 - 10.2021
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
Education
Associate of Science - Cyber Security
Middlesex County College
Edison, NJ05-2026
High School Diploma -
Franklin High School
Somerset, NJ06-2011
Skills
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Effective communication
- Medical Terminology
- Computer literacy
- Call center experience
- Microsoft Excel
- Customer service
- Microsoft Office Suite
- Multi-line telephone operations
- Positive and professional
Languages
Spanish
Professional Working
Timeline
Radiology Scheduler
Princeton Radiology Associates
03.2022 - Current
Operations Technician
New Jersey Property-Liability Insurance Assoc
06.2021 - 10.2021
Administrative Executive - Part Time
Tax Lady II Union County
10.2019 - 03.2022
Insurance Verification Specialist
Hearing Life
11.2017 - 10.2021
Associate of Science - Cyber Security
Middlesex County College
High School Diploma -
Franklin High School
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